FOOD AND BEVERAGE SERVICES NC II
Food and beverage services sector contributes a great deal to the profits in hospitality
industry. With the increase in importance of business meetings, a range of personal and social
events, a large number of customers visit catering establishments frequently. The food and
beverage professionals tirelessly work to intensify customers’ experience through their service.
Food and Beverage Services can be broadly defined as the process of preparing, presenting
and serving of food and beverages to the customers. This module has been structured to follow a
logical progression from the underpinning knowledge of food and beverage operations,
reservation process, and telephone ethics.